Shipping and Return Policy
At Lady Unique Boutique, our goal is to serve our customers. Hopefully you love everything you purchase with us, however we also know sometimes things just don't work out. If you're not completely satisfied with your order, we will do everything we can to help you!
General Order Information
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
Shipping is FREE on orders of $50 or more.
All first time orders receive FREE Shipping!
We will only accept one coupon code per order.
If you have questions regarding your order prior to checking out or you have technical issues, you can email us at firstname.lastname@example.org or give us a call at 719-371-7076 for assistance!
* Items can be returned for store credit only, issued in the form of a gift card sent via email.
* All returns must be received within 14 days from the date we ship our order.
* Anything purchased on SALE is not eligible for return.
* Merchandise must remain unwashed, unworn, unaltered, no makeup stains, no deodorant stains, animal hair, smell of cigarette smoke or other odors, or perfumes to be eligible for return.
* Original Shipping is nonrefundable unless there was a mistake on our end.
* Gift Cards are nonrefundable
Returns that do not meet our guidelines will be sent back at your own expense.
Mail Return to:
Lady Unique Boutique
165 Gateside West
Westcliffe, CO 81252
Refunds are processed within 3 business days of receiving your return. Include your original receipt with reason why you are returning. The customer is responsible for all return shipping costs. We recommend tracking and insuring packages sent back for return, as we cannot be responsible for any lost/damage return packages. An email confirmation with your gift card will be sent when your refund has been issued.
Since our items sell out quickly, we cannot guarantee an item will be in stock by the time we receive your return. To ensure you get the new item before it sells out, we ask that you place an order right away. We will issue you a store credit in the form of a gift card sent via email as soon as possible.
Damage or Defective
Please look over your order as soon as you receive it. If you think that you've received a defective item, contact us at 719-371-7076 within 3 business days of receipt of your order with a photo of the defect. After 3 days your item will no longer qualify for a return.
We are not responsible for damages to clothing as a result of improper care, handling, or incorrect sizing.
Lady Unique Boutique is not responsible for any lost/damaged return packages. Packages that have been returned to us as "undeliverable" are subject to re-shipping at buyer’s expense, and initial shipping charges are non-refundable. We unfortunately cannot guarantee shipping time frame once the package has left our hands.